Shipping policy

Shipping Policy

Effective Date: January 2025

At Brothr Golf, we strive to provide our customers with fast and reliable shipping for all orders. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our online store.

By placing an order with Brothr Golf, you agree to the following shipping terms. Please read this policy carefully to understand your shipping options, fees, and estimated delivery times.

1. Shipping Locations

We currently offer shipping to addresses within the United States of America, and we also provide international shipping to select countries. Please ensure your shipping address is correct at the time of checkout to avoid delays or issues with your order.

For international orders, customs duties, taxes, and additional fees may apply and are the responsibility of the customer.

If you are located outside of our standard shipping areas and wish to inquire about shipping availability, please contact us at Brothrgolf@gmail.com.

2. Shipping Methods and Costs

Brothr Golf offers a variety of shipping options to suit your needs. Shipping fees and delivery times are calculated during the checkout process based on the destination, shipping method, and the size/weight of your order.

  • Standard Shipping: Typically arrives within [5-7] business days (within the US), depending on your location.
  • Expedited Shipping: Typically arrives within [2-3] business days (within the US), depending on your location.
  • International Shipping: Delivery times vary based on the destination country. International orders typically take between [7-14] business days to arrive, though delays can occur due to customs processing.

Shipping fees are calculated based on the size and weight of your order, and will be displayed before you finalize your purchase. Any applicable taxes or duties will be added during checkout and are the responsibility of the customer.

3. Order Processing

  • Processing Time: All orders are processed within [1-2] business days, excluding weekends and holidays. Orders placed after 12 PM Central time will be processed the following business day.

  • Order Confirmation: Once your order is placed, you will receive an email confirming the details of your purchase. This does not mean the order has been shipped.

  • Shipping Confirmation: After your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.

4. Shipping Delays

While we make every effort to process and ship orders promptly, please note that shipping times are estimates and can be affected by factors beyond our control, including:

  • Weather conditions or natural disasters
  • Shipping carrier delays
  • High volume of orders during peak times (e.g., holidays, sales events)
  • Customs processing for international orders

Brothr Golf is not responsible for delays caused by third-party carriers or events outside of our control. If you experience significant delays with your shipment, please contact us, and we will work with the carrier to investigate the issue.

5. Shipping Restrictions

  • PO Box Addresses: We are unable to ship to PO Box addresses for certain shipping methods. Please provide a physical address when placing your order.

  • Restricted Items: Some products, particularly those containing chemicals or materials subject to international shipping regulations, may not be available for delivery to certain regions or countries.

  • International Orders: Customers placing orders outside of the US are responsible for any customs duties, taxes, or other fees that may be applied by the destination country.

6. Shipping Address Changes

Once an order is placed and the shipping process has begun, we are unable to modify the shipping address. If you need to update your address, please contact us immediately. We will make every effort to accommodate changes, but we cannot guarantee that we will be able to do so once the order has been processed.

7. Missing or Damaged Items

If your order is lost, damaged, or missing items upon delivery, please contact us at Brothrgolf@gmail.com within [7] days of receiving your package. We will investigate the issue and work to resolve it, either by issuing a replacement or a refund for the affected items, depending on the situation.

We recommend checking your package for damages upon delivery and keeping the packaging for potential claims with the carrier.

8. International Shipping

We offer international shipping to selected countries. International shipping costs and delivery times vary depending on the destination and the shipping method chosen.

For international orders, please note the following:

  • Customs, Duties, and Taxes: The recipient of the international shipment is responsible for all customs duties, taxes, and additional fees that may be incurred. These charges are typically collected by the shipping carrier or at the time of delivery.
  • Customs Delays: Customs processing may delay your shipment beyond the estimated delivery time. Brothr Golf has no control over customs procedures, and these delays are outside our responsibility.

If you have any questions about shipping to a specific country, please reach out to our customer support team for more details.

9. Lost or Stolen Packages

Brothr Golf is not responsible for lost or stolen packages once they are marked as "delivered" by the carrier. If you believe your package has been lost or stolen after delivery, please contact the carrier directly to file a claim.

We strongly recommend ensuring that your delivery address is secure and that someone is available to receive the package at the time of delivery.

10. Customer Support

If you have any questions about shipping or need assistance with your order, please contact our customer support team at:

  • Email: Brothrgolf@gmail.com
  • Phone: N/A

We are here to help and will respond to inquiries as quickly as possible.

Thank you for shopping with Brothr Golf!